3 47000523830 2021-10-14T15:14:28-04:00 1 Escort Live phone app 1 47000779538 false Escort Live 2 2021-10-14T15:17:23-04:00 1 1 2021-06-24T11:26:19-04:00 14 12 Most of the time, if there is an issue connecting to your device via Bluetooth, we can rectify it by moving through the following steps. Give it a try, and let us know if the problem persists.  Unplug the detector. Check your phone's Bluetooth settings to see if your detector/device is listed there. If it is listed, forget the device to remove it.   Restart/reset your phone Once it restarts, plug the detector back in and power it on.  Then, open and log back into your Escort Live or Drive Smarter account. Open the app menu and go to to Devices, tap on it.  Once there, you should see your device populate. Find it and tap on it to connect. If the above does not work, then repeat the process, but this time remove ALL other Bluetooth devices, including your vehicle, from the phone's BT devices/settings before you restart/reset the phone. If this still does not provide a positive result, we recommend trying to connect to a different phone (ideally, a different model) to discern whether the problem lies within the detector or whether there is a compatibility issue with your phone.  If it does not populate or connect in Devices (in the app) using other phones, as a last ditch effort, try reloading the detector's software using Detector Tools (https://www.escortradar.com/pages/update-your-device).  This could potentially repair an issue with the software.  If this does not prove effective, a repair may be in order.  If that is the case, please let us know and we will assist you with that process. If the device DOES connect to another phone, again, let us know.  We will need your phone information (model, OS version) to provide to our app support team in the hope that they can provide a remedy. Please note; some older devices us an older version of Bluetooth. For older devices, you will follow the same basic steps as above, but pair your device in the phone's Bluetooth setting menu, not in the app itself.     <div dir="ltr" style="margin: 0px; padding: 0px; outline: 0px; font-weight: 400; font-style: normal; font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; vertical-align: baseline; border: 0px; line-height: 1.3; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most of the time, if there is an issue connecting to your device via Bluetooth, we can rectify it by moving through the following steps. Give it a try, and let us know if the problem persists.&nbsp;</div><div style="margin: 0px; padding: 0px; outline: 0px; font-weight: 400; font-style: normal; font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; vertical-align: baseline; border: 0px; line-height: 1.3; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="font-size: inherit;"></div><ul style="margin: 8px 0px 4px; padding: 0px 0px 0px 40px; outline: 0px; font-weight: 400; font-style: normal; font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; vertical-align: baseline; border: 0px; line-height: 17px; color: rgb(24, 50, 71); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" type="1"><li dir="ltr" style="margin: 0in 0px; padding: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: inherit; font-family: inherit; vertical-align: baseline; border: 0px; line-height: 1.3; word-break: normal; overflow-wrap: break-word; float: none;">Unplug the detector.</li><li dir="ltr" style="margin: 0in 0px; padding: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: inherit; font-family: inherit; vertical-align: baseline; border: 0px; line-height: 1.3; word-break: normal; overflow-wrap: break-word; float: none;">Check your phone's Bluetooth settings to see if your detector/device is listed there. If it is listed, forget the device to remove it. &nbsp;</li><li style="margin: 0in 0px; padding: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: inherit; font-family: inherit; vertical-align: baseline; border: 0px; line-height: 1.3; word-break: normal; overflow-wrap: break-word; float: none;">Restart/reset your phone</li><li dir="ltr" style="margin: 0in 0px; padding: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: inherit; font-family: inherit; vertical-align: baseline; border: 0px; line-height: 1.3; word-break: normal; overflow-wrap: break-word; float: none;">Once it restarts, plug the detector back in and power it on. &nbsp;Then, open and log back into your Escort Live or Drive Smarter account. Open the app menu and go to to Devices, tap on it. &nbsp;Once there, you should see your device populate. Find it and tap on it to connect.</li><li dir="ltr" style="margin: 0in 0px; padding: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: inherit; font-family: inherit; vertical-align: baseline; border: 0px; line-height: 1.3; word-break: normal; overflow-wrap: break-word; float: none;">If the above does not work, then repeat the process, but this time remove ALL other Bluetooth devices, including your vehicle, from the phone's BT devices/settings before you restart/reset the phone.</li><li style="margin: 0in 0px; padding: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: inherit; font-family: inherit; vertical-align: baseline; border: 0px; line-height: 1.3; word-break: normal; overflow-wrap: break-word; float: none;">If this still does not provide a positive result, we recommend trying to connect to a different phone (ideally, a different model) to discern whether the problem lies within the detector or whether there is a compatibility issue with your phone. &nbsp;If it does not populate or connect in Devices (in the app) using other phones, as a last ditch effort, try reloading the detector's software using Detector Tools (<a href="https://www.escortradar.com/pages/update-your-device).%C2%A0" rel="noreferrer" style="margin: 0px; padding: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: inherit; font-family: inherit; vertical-align: baseline; border: 0px; background: transparent; color: rgb(0, 102, 204); text-decoration: none;">https://www.escortradar.com/pages/update-your-device).&nbsp;</a> This could potentially repair an issue with the software. &nbsp;If this does not prove effective, a repair may be in order. &nbsp;If that is the case, please let us know and we will assist you with that process.</li><li dir="ltr" style="margin: 0in 0px; padding: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: inherit; font-family: inherit; vertical-align: baseline; border: 0px; line-height: 1.3; word-break: normal; overflow-wrap: break-word; float: none;">If the device DOES connect to another phone, again, let us know. &nbsp;We will need your phone information (model, OS version) to provide to our app support team in the hope that they can provide a remedy.</li></ul><p><br></p><p dir="ltr">Please note; some older devices us an older version of Bluetooth. For older devices, you will follow the same basic steps as above, but pair your device in the phone's Bluetooth setting menu, not in the app itself.&nbsp; &nbsp;&nbsp;</p> 47000779538 755 47001187358 2022-03-14T15:56:53-04:00 47024987463 1 2 14 12 Bluetooth Connectivity Issues/BLE Bluetooth 2022-03-14T18:02:46-04:00 47001914014 1 2022-03-14T19:13:12-04:00 12 0 To connect to and use Escort Live, please follow the steps below. Please note:  We have two smart phone apps for our devices: Escort Live and Drive Smarter.  Most older products use Escort Live only, while the newest ones (MaxCam360c and M2) use Drive Smarter only. A select few existing detectors (Redline 360c, Max 360c, Max 360, and Max 3) can use the Android version of Drive Smarter, but iPhone compatibility is still in the works. The following instructions are for Escort Live only.  If you have previously registered or connected another Escort detector with the Escort Live app, be sure to log in with the same credentials.  Connect your device to 12v power in the vehicle and turn it ON.  Download the Escort Live app to your phone from the App Store or Google Play store. Once installed, open the app, tap "Log In" and enter your existing credentials. If you have not logged in to the app or registered a unit previously, you'll need to create an account first by tapping the "Register" button instead. Follow the instructions on screen to create an account and then verify your account by clicking the link in the verification e-mail you will receive shortly after submission. You'll then be able to log in to the app. From the in-app menu, navigate to the "Devices" section. If powered on and nearby, your detector name should appear under the "Available Devices" or "Other devices" list. Tap on it to connect and accept any Bluetooth pairing requests prompts you might receive soon afterward. Once the device pairs, it will say "Connected". Once connected, navigate back to the home screen. To confirm that your device is connected, tap the Bluetooth icon from the home screen. The name of the connected detector should be displayed as shown in the following image. You are all set!                                                                                                                                                                                     <p dir="ltr">To connect to and use Escort Live, please follow the steps below.</p><p dir="ltr"><br></p><p dir="ltr">Please note: &nbsp;We have two smart phone apps for our devices: Escort Live and Drive Smarter. &nbsp;Most older products use Escort Live only, while the newest ones (MaxCam360c and M2) use Drive Smarter only. A select few existing detectors (Redline 360c, Max 360c, Max 360, and Max 3) can use the Android version of Drive Smarter, but iPhone compatibility is still in the works. The following instructions are for Escort Live only. &nbsp;If you have previously registered or connected another Escort detector with the Escort Live app, be sure to log in with the same credentials.&nbsp;</p><p dir="ltr"><br></p><ol><li dir="ltr">Connect your device to 12v power in the vehicle and turn it ON.&nbsp;</li><li dir="ltr">Download the Escort Live app to your phone from the App Store or Google Play store.</li><li dir="ltr">Once installed, open the app, tap "Log In" and enter your existing credentials. If you have not logged in to the app or registered a unit previously, you'll need to create an account first by tapping the "Register" button instead. Follow the instructions on screen to create an account and then verify your account by clicking the link in the verification e-mail you will receive shortly after submission. You'll then be able to log in to the app.</li><li dir="ltr">From the in-app menu, navigate to the "Devices" section.</li><li dir="ltr">If powered on and nearby, your detector name should appear under the "Available Devices" or "Other devices" list. Tap on it to connect and accept any Bluetooth pairing requests prompts you might receive soon afterward.</li><li dir="ltr">Once the device pairs, it will say "Connected".</li><li dir="ltr">Once connected, navigate back to the home screen.</li><li dir="ltr">To confirm that your device is connected, tap the Bluetooth icon from the home screen. The name of the connected detector should be displayed as shown in the following image. You are all set!</li></ol><p dir="ltr">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47131242420/original/BBT4FfW8WUgnHGR_9kGIah2bRRF1YZrfwA.png?1647297761" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="47131242420">&nbsp;</p><p dir="ltr"><br></p><p><br></p> 47000779538 927 47001210983 2022-03-16T14:16:43-04:00 47027567780 2 2 12 0 Connecting your device to the Escort Live App 2022-03-16T14:16:43-04:00 47024987463