General

When playing back GPS enabled video on Drive HD Dash Cam Player I get a message saying this page can't load Google Maps correctly?
Please download the latest version of Drive HD Dash Cam Player from Drive HD Dash Cam Player
Where do I mount/position my Dash Camera on the windshield?
Power on your dash cam so you can see the camera’s view while mounting. We recommend centering your camera and mounting under the rear-view mirror. If you...
What is the largest MicroSD card size I can use in my camera?
Model:      SC100 - 128GB      SC201 - 256GB      SC200 - 256GB
Why is my unit not powering up?
Please ensure your unit is properly connected. If you have turned the unit off, press and hold the power button to turn on again. If you are using Parking...
Why do recordings of the cabin/vehicle’s interior appear black and white?
This is normal operation of the Infrared LED night-vision camera. Infrared recording allows the camera to accurately record your vehicle’s cabin in low-ligh...
How do I use Parking Mode and Motion Detection?
Parking Mode and Motion Detection can be turned on in the camera’s settings. These two features will monitor your vehicle automatically when the unit is con...
Why is my unit not getting a GPS Lock (GPS icon is red)
The GPS inside the device locks in with the satellite best when you are on the road. You may not be able to get a GPS lock while in your garage, parking str...
How do I download the latest Firmware to my camera?
Via App  Simply connect your camera to the Drive Smarter app and the app will check if there is an update available for your camera. From there you will...
What kind of Micro SD Card can be used with Road Scout and M1?
“Class 10” High Endurance cards or better  Due to constant video recording, we recommend “Class 10” High Endurance cards or better from reputable brands...
SD Card size and time
When recording at 1920x1080 @ 30P with audio:  8GB = 80 minutes (1 hour, 20 minutes)  16GB = 160 minutes (2 hours, 40 minutes)  32GB = 320 minutes...