• Check to make sure Dash Cam is powered On 
  • If you have an Android phone, check to make sure the camera is not already paired.  You can do this by visiting your Bluetooth Settings screen on your Android device, and checking if your Dash Camera model shows up as "paired" device.  If paired, please unpair it (tap wheel next to the listing, tap "unpair". Now repeat the process of connecting your dash cam using the Drive Smarter app.